5 minute service call that took 4 hours

DirecTV was out at one of my clients houses and replaced a satellite receiver. I went out today to find out why its not being controlled. Its usually a broken or unattached emitter but sometimes its a nightmare where they totally hacked up the system. Today i found everything in place and the undamaged emitter laying next to the new receiver.

I pulled out the hot glue gun and attached the emitter to the new DirecTV HR24 receiver. When i tested the commands i found that the channel up and channel down buttons on the touch panel would make the box continue to channel up or down forever. Same issue with the navigation arrows. I have no idea why DirecTV would alter the codes on the remote for the HR24. Maybe someone there knows how it drives us crazy and they do it for spite or fun?

I had to break out my pronto TS-1000 to learn the commands from the new DirecTV remote and then convert the CCF data for Crestron DEAL. Then i replaced the driver in SystemBuilder. For some reason… SystemBuilder decided that today would be a good day to crash when i try to upload… every single time. I tried a few times and finally gave up and opted to load the processor via toolbox.

At some point all the new DirecTV commands were testing ok and i discovered that the TV was no longer being controlled. I checked the serial cable and then tried moving the TV to a different com port. Then i tried a different module from the crestron data base. I had been using a generic serial driver with string command for the fujitsu plasma. Eventually i discovered that if i move the TV commands (power/input selection) outside of the global preset macros they worked. Inside of those global preset commands they were ignored. Weird.. especially since these commands in these macros have been working for a long time. Its a fujitsu so that helps date the system.

While there, the client asks “when do you need to get into the bedroom?” “Why do i need to get in there?” i asked. “To integrate the system”. Rather than try and figure out what that meant i went up stairs to see what was going on. The master bedroom has an MX-700 in it with a TV/Receiver/DVD/DirecTV receiver. This system was installed a while back also. I found that they finally replaced the old sony CRT with a sony LCD. All i had to do was swap TV models in URC MX-700 editor and the bedroom was done. Good thing i had the loading cable with me!

Last bit of fun was when i asked about the guest house. “Sure, go ahead and check it for is, someone is moving in next week”. I found the DirecTV receiver to be totally “wont power up” dead. I found that the DVD player locks up at start up. So basically the guest house is offline. Good thing i checked.


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