Johnsburg Illinois BP Maverick Car Wash Bait And Switch Scam

While driving through Johnsburg, IL today i stopped at a BP gas station that had a “Maverick Car Wash” sign. I pulled up to the pump and chose “Yes” when asked if i wanted a car wash. After filling up i drive around the back side of the gas station looking for the car wash but cant find it. I circle the building again and park. I walk inside and ask…

Me: Where is the car wash?
Attendant 1: It’s over in Mchenry, IL. a couple miles away. You just have to drive right down this road and…

…I stopped him right there…

Me: Please give me a refund for the car wash. I assumed it was on site.
Attendant 1: It says it right on the pump that the car wash is somewhere else. I am not authorized to give you a refund.
Me: The big sign when i drove in didn’t warn me. The monitor that asked me if i wanted a car wash didn’t tell me that i would have to drive a few blocks for the car wash. Contact someone who can authorize the refund or give me the $5.99 back in merchandise.
Attendant 1: There is nothing i can do. You can try coming back when the manager is here.
Me: Look man this is ridiculous. It’s $6! I am not being unreasonable about this. As an Illinois consumer i have a right to a refund whether the car wash was on site or off site and someone has to give it to me. The police have more important things to deal with than this but i will call them if i have to. I’m not leaving without my refund.
Attendant 1: Picks up phone and walks in back to make a call or pretend to make a call…

…I start googling the non emergency number for Johnsburg Police…

Attendant 1: Here you go.

…Attendant 1 hands me $6 and i start to walk out thinking the matter is settled when…

Attendant 2: You can try taking it up with corporate. (aka get lost, we aren’t going to help you)

…He said that before he knew the other attendant gave me a refund. I am glad he did. It motivated me to walk back in and get my receipt so that i could take the matter up with corporate and write this whiney blog post. Thanks Attendant 2!…

I took photos of the big “Maverick Car Wash” sign that got me to pull in. Is it crazy for someone to assume that the car wash is on site after seeing this sign?

Then i took a photo of the pump where i am supposedly warned that the car wash will be at a different location. Does anything jump out at you here that says the car wash is not on site?

It wasn’t until i got home and blew the photo up on a 27″ monitor that i spotted the 3″ “Pay here wash there” warning that blends in with the “Regular” wash info. Its in yellow to help it blend in with the previous red and green columns. Keep in mind that this sign is like a foot above my head and 2 feet from the screen where i was asked and agreed to getting a car wash.

So yes there is a warning but obviously its barely there…most likely to constantly trick people into buying a car wash that exists at a different location.

I googled “Johnsburg BP Maverick Car Wash” because i knew i would find the same complaint from others and i did. For anyone listening…this is the dumbest bait and switch marketing scam i have ever heard of. Every single customer who drives in there and agrees to a car wash…is going to be pissed off about this. If you aren’t going to warn people with a series of larger signs you should at least authorize employees to provide refunds.

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